Welcome to our website
Viaqua, part of Veolia group, is a company in the environmental sector that manages all processes related to the complete water cycle in Galicia (Spain). After 47 years’ experience in Galicia, we have a thorough understanding of the particularities of water in our region. We operate in 48 towns in the four provinces and meet the needs of over 765,000 Galicians.
Our model is based on service excellence, experience, and value generation. We always strive to achieve the highest quality standards in providing services to our clients: households, businesses, institutions, and public administration. This strength is also founded on constant technological innovation and the sustainable use of available water resources.
This sustainable management allows us to offer our clients a service commitment based on guaranteed quality and environmental respect. Every time you turn on the tap in your home, our professionals contribute all their knowledge and innovation to the different stages of the urban water cycle.
We are a responsible company that manages the entire water cycle with a strong environmental focus. Our raw material is water, a highly valued natural resource.Our raw material is water, a very precious resource. Consequently, we implement environmentally responsible and efficient behaviour during the entire water production process. We can only contribute to maintaining the ecological balance with the natural environment and sustainable development if we are consistent in our approach.
Transparency in management and care of the public, as well as efficiency, sustainability and social responsibility, are the pillars of our management model, which is reflected in our mission, vision and values.
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Vision: The company we want to be
- A benchmark in Galicia in complete water cycle management.
- One that offers the professionalism of our team of personnel and suppliers, promoting teamwork, transparency, communication and collaboration.
- With a well-structured and motivated customer-centred organisation, offering the highest levels of quality and safety.
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Mission: What we do to achieve this
- Manage the complete water cycle as a public service of prime necessity, guaranteeing access for Galician society in terms of both quantity and quality, in a framework of protecting the environment and quality of life.
- Enhance and strengthen our image within the criteria of quality, efficiency, service continuity, safety, technological innovation, environmental sustainability, and Corporate Social Responsibility.
- Provide customers with innovative, value-added products and services based on quality, efficiency and social and environmental commitment.
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Values: Our guiding principles
- Quality and excellence: the pursuit of the highest standards of quality in our services and products, and in the professionalism of our workers.
- Occupational Risk Prevention: prioritized in our activities above any other aspect.
- Proximity and transparency: open, participative dialogue.
- Technology and innovation in constant development through R&D&I.
- Social responsibility: carrying out actions that improve people’s quality of life.
- A company committed to the environment and proactively protecting it.
We want this website to provide our clients with a window of information to learn about all these aspects, making transparency, support and simple transactions a daily reality and not a future goal.