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For Viaqua, offering the best service has always been a priority, opting for a management model that puts people at the centre of everything we do. For this reason, we have made available to the public a multi-channel service that adapts to the needs of different types of customer.
In this process of continuous improvement, we have launched the CONTIGO Programme, focused on guaranteeing that all clients, without exception, can access our services and, above all, ensuring proper care for people in vulnerable situations. The CONTIGO Programme aims to identify barriers to digital inclusion, understanding and accessibility as well as economic barriers in order to offer “exceptional solutions for exceptional situations”.