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To encourage dialogue and increase our commitment to our customers, we have created Customer Counsel, to continue improving the quality of our services.
The Customer Counsel is an office that deals with conflicts between the Group’s companies and their customers and helps find solutions in a friendly environment. It intervenes in the following cases:
- When the customer does not agree with a reply given by the company.
- When they have not obtained an answer to their claim.
- Controversies relating to fraud and claims for damages are not covered.